Claims
Neil Dalton

Neil Dalton

Director of Claims

James Short

James Short

Head of Marine & Energy Claims

Stephen Chapman

Stephen Chapman

Claims Manager (Marine)

Stuart Wright

Stuart Wright

Claims Manager (Non-Marine)

Claims are at the heart of any insurance contract. At Ascot, we know how concerned clients are about what happens if they need to make a claim. Our unique Claims Management Model is based on a fair and even-handed approach to claims handling that provides clients with an efficient and effective method of addressing a broad spectrum of claims, varying in size and complexity.

We’ve placed the highest priority on quick, proactive and transparent responses to all claims. Claims are triaged the moment they enter our system to ensure the right adjuster is handling the right claim. Our claims team works closely with underwriters, legal experts and our executive team to ensure clients get a consistent and accurate determination of a claim in an expeditious manner.