COMPLAINTS

In the event that you wish to make a complaint, please submit your complaint to:

Complaints Manager
20 Fenchurch Street
London
EC3M 3BY

 tel:+44(0)207 743 9600
e-mail: complaints.inbox@ascotgroup.com

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

e-mail: complaints@lloyds.com
 tel:+44 (0)20 7327 5693
 fax:+44 (0)20 7327 5225
 web:www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR