Should you wish to make a claim, please email USClaims@ascotgroup.com or call us on +1 833 454 3023. For more specific claims information, please consult your policy or contact your broker
Ascot has a dedicated and responsive internal claims department with experienced attorneys and specialists in their respective field of claims. The service we provide is a critical component of Ascot’s insurance products, and we work closely with underwriting departments in the design of coverage to ensure we are able to provide a responsive level of service to insureds and brokers.
Our approach to claims is based on a fair and balanced handling, along with a swift dispute resolution. To assist with this, we have a nationwide network of attorneys, law firms and other vendors who provide reasonable rates to assist in the claims process.
Fairness and transparency are key for us when handling claims, and we work closely with outside counsel and senior executives at Ascot to maintain these values and ensure our claims handling, and philosophy for doing so, is at the center of our business.

John Patterson
Head of Claims

Sherry Merber
Senior Vice President

Laura Block
Vice President, Marine Claims

Flavia Pemberton
Vice President, Environmental Claims

Debra Thompson
Vice President, Inland Marine Claims

Rhonda Leake
Vice President, Ocean Marine Claims

Kelly Lee
Assistant Vice President, Financial Lines