Complaints

We aim to provide a high standard of service and to handle claims promptly, fairly and consistently. The following information explains how you can submit a complaint and how we will handle it.

If you wish to make a complaint, please contact:
Ascot Complaints Team
Ascot Insurance Guernsey Limited
Bordeaux Court
Les Echelons
St Peter Port
Guernsey
GY1 1AR
Complaints.inbox@ascotgroup.com

We will investigate your complaint fairly and keep you informed of its progress. We will provide a written final response as soon as reasonably practicable and, in any event, within three months after we first receive or become aware of the complaint. Our final response will explain our decision and any proposed remedy.

If you remain dissatisfied with our final response, or if we have not provided a final response within three months, you may be eligible to refer your complaint to the Channel Islands Financial Ombudsman, subject to its eligibility requirements and time limits. Complaints must normally be referred to the Ombudsman within six months after our final response.

Channel Islands Financial Ombudsman
PO Box 114
Jersey
Channel Islands
JE4 9QG
Email: enquiries@ci-fo.org
Guernsey telephone: 01481 722218
Website: www.ci-fo.org

You may also inform the Guernsey Financial Services Commission directly about your complaint. Further information is available at www.gfsc.gg

 

Ascot Insurance Guernsey Limited is registered in Guernsey under company number CMP76480. Registered office: Ground Floor, Bordeaux Court, Les Echelons, St Peter Port, Guernsey, GY1 1AR.

Licensed as a Category 3 Commercial General Insurer by the Guernsey Financial Services Commission under the Insurance Business (Bailiwick of Guernsey) Law, 2002. GFSC reference 3084921.